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Ganas Auto complaints

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2820 Fulton Avenue
Sacramento, CA 95821 | Get Directions

(855) 756-8892

http://www.ganas.com/en-us/loc...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ganas Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ganas Auto

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

Ganas car dealership sold me a car I wasn't able to test drive it they didn't detail it it reached a cigar smoke they brought my car from another dealership and when I called service they told me they were not supposed to bring another car from a different dealership and they charged me the mileage on my warranty and then when I took my car in to be fixed they said they couldn't find no problems but then when me and my girlfriend got in the car with the mechanic and one of the supervisors . Then they could hear one of the noises I was talking about they told me they replaced some of the brake parts and they didn't I still have the same issues that I was having the reason I took it in to be diagnostic also they told me that the warranty wouldn't cover my strut so basically they didn't want to fix my car at all they want me to handle it and pay for everything Resolution Sought I would like to trade my car in and get a different car one that has no problems also if there was a problem my warranty should cover the problem cover the problem like they state in the contract. They need to own up to their contracts

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