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G&R Auto Wreckers Inc. complaints

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6125 Battle Creek Road
Salem, OR 97317 | Get Directions

(503) 362-4677

http://www.pickapart.net

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against G&R Auto Wreckers Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against G&R Auto Wreckers Inc.

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I brought Rear differential For my 2015 Nissan Murano from eBay who get it from G&R Foreigh on March 3 delivery on 4-11-2024 I have installed the next day it seen find but when I was on the highway the car started making noise in the back I took the car back to the mechanic and find out the part was defective. No good. I had to order another one and have the job done again so call eBay to try to get my reimbursement for the labor. They told me to call the company, eBay will pay for the refund for the part but we do the job. I am losing five hours on the labor unless I get reimbursed because the part was not good. Resolution Sought I would like to business to reimburse me for the labor of the defective part that I had installed on my car.

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