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Garage Interiors complaints

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1380 Industrial Park Drive
Union Grove, WI 53182 | Get Directions

(833) 387-6189

http://garageinteriors.us

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Garage Interiors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Garage Interiors

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4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

This company put a garage floor in for me and it is peeling and chipping and I have been trying to call them for over two years! No one answers the phone it says the mailbox is full! They did come out once to fix it but it started chipping right away! They told me this was a lifetime warranty and yet I cannot get a hold of them to come out and fix it! I've tried to be patient because of Covid but I find this to be unacceptable customer service! Resolution Sought I would like them to come out and fix it! They told me it would not chalk and it's got white spots and it is chipping everywhere I just want them to fix it! Stand behind their work!!!

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