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GarageBand Music complaints

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45101 Cass Avenue
Utica, MI 48317 | Get Directions

(877) 678-8467

http://www.garagebandmusic.net

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Total Amount in Dispute:
$17.00

Total Amount Settled:
$17.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against GarageBand Music closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GarageBand Music

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4/4/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $16.94 Amount Settled: $16.94

Customer Complaint

3/5/2024

I ordered 1 Dulcimer wall hanger and paid for it and never received. Jan. 21, 2024 at 4:34 PM, Invoice no. 733770. I have called 3 times and can not get a live person ever and left messages each time. They have never returned my calls. I have emailed twice again with no response. Resolution Sought I would like to either receive the product that I ordered ie, Dulcimer Hanger Cherry SKU CC01D-C Or a refund of $16.94.

Company Response

4/4/2024

Per Consumer: I got my refund thanks to you guys!! It really wasn't the money it was the fact that they were arrogant about not addressing the problem. Thanks so much for your help!!

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