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Gardner-White Furniture complaints

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7680 South Telegraph Road
Taylor, MI 48180 | Get Directions

(313) 295-1820

http://www.gardner-white.com

Monday-Saturday: 10am-9pm
Sunday: 11am-7pm

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Total Amount in Dispute:
$1,050.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gardner-White Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gardner-White Furniture

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12/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,050.00 Amount Settled: $0.00

Customer Complaint

11/23/2021

We bought(Oct. 21, 2021) a new full size bed(smaller then our queen) so my husband could manuver his durable medical equipment in our bedroom, he recently has been diagnosed with the dreaded ALS. We slept on it the first night and it was awful. We kept rolling to the middle and the edge was so high on my sideI had to throw my leg over to get out, not easy for a 70 year old! Called Gardner Whie sent out a tech who totally disregarded our assessment. Said it was the foundation after many discussions they sent out a new foundation.slept on it one night, same problem-surprise? A said they had to wait 30 days to send out tech again to assess new foundation-ugh! We have not slept in our $1000.00 bed but Two -2 nights...borders on abuse of handicapped customer. Please help this company to be respectful and responsible for their products. Resolution Sought Full refund with no additional restocking or return fees. Not our fault their product was faulty. This has been difficult to say the least having to deal with this new ALS diagnosis as well as folks who disregard every common decency towards customers.

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