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Garrett Auto Service complaints

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1110 Fort Lashley Avenue
Talladega, AL 35160 | Get Directions

(256) 601-7077

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Garrett Auto Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Garrett Auto Service

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9/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $320.00 Amount Settled: $0.00

Customer Complaint

8/15/2022

I took my father's Ford escape to get a heater sensor fixed. I paid $320.00 to have the sensor replaced. After I got the car back from Garrett's, the car was acting up again. I called And called and they were going to charge me again just to look at it. This isn't right or fair. I had to take it to another mechanic. Resolution Sought Refund me $320 that I spent for nothing.

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