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Gary Rome Hyundai complaints

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150 Whiting Farms Road
Holyoke, MA 01040 | Get Directions

(413) 536-4328

http://www.garyromehyundai.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Gary Rome Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gary Rome Hyundai

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12/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

I purchased a car from Gary Rome Hyundai in January. Since then my car has had multiple check engine lights. I spent close to $700 in repairs. I've been to the holiday repair shop on multiple occasions and this car is brand new! I need you to put me in contact with your corporation so I can get rid of this car. This vehicle has been nothing but a burden to me and it seems like nobody cares I'm tired of going to the repair shop and not getting any results. I need your help thank you. Resolution Sought I want Hyundai to buy their car back. I've consistently made payments automatically for a car that has been nothing but a problem to me and has cost me more money to keep. I just want a different car.

Company Response

11/14/2023

Company states; In response to Mr. Shikir's concerns we here at Gary Rome Hyundai are not responsible for any financial compensation. The customer is looking to have the vehicle bought back form him. This would fall on the manufacturer not the retail dealer. Mr. Shikir has not had any repair work done in our dealership, so we are not even aware of the concerns the customer speaks of. His best path to resolution to his concerns is to reach out to the servicing dealer or the Hyundai consumer affairs department. Respectfully, Kevin - General Manager

Customer Rebuttal

11/30/2023

I contacted the corporation I was told that the first step was to inform Gary Rome Hyundai. Now the manager of the dealership is claiming that it's not their responsibility? It's obvious that customer service isn't a priority for Gary Rome Hyundai. I've been in contact with the corporation conforming that any issue should start with the dealership so therefore I'm not satisfied with the response I keep getting the runaround.

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