Complaints for Gary Spatz Conservatory in Los Angeles, CA

10390 Santa Monica Blvd, Suite 100
Los Angeles, CA 90025 | Get Directions

(310) 286-6770

http://www.garyspatz.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint on file for this company alleges the company contacted the complainant and advised that an agent wanted to sign her daughter but would be unable to do so without the classes offered. The complainant further alleged that the company promised her head shots and the opportunity to appear in two showcases but failed to perform as agreed.~~The complainant advised the BBB that the company did agree to fulfill their contractual obligations and the matter was resolved.

Complaint Closing Statistics

0 complaints against Gary Spatz Conservatory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gary Spatz Conservatory complaints