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Gary's Mobile Auto Glass complaints

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2419 Bristow Avenue
Saint Louis, MO 63114 | Get Directions

(636) 634-7933

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$170.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Gary's Mobile Auto Glass closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gary's Mobile Auto Glass

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11/16/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $170.00 Amount Settled: $170.00

Customer Complaint

11/12/2021

I paid 170 dollars to Curtis Sappington to replace a door glass in my car ,he said he will come back next day because he ordered a wrong glass,(he give a copy of his driver's license ,as guarantee he will come back) he blocked my phone, so he's no answer my call, he sent me a text message from a different number saying he had a bad car accident(he lied) he asked me to wait because he cant drive (he lied) I wait two week s and he told me he will bring my refund, but that was the text message he send me,,,,(he blocked my calls)more then 90 days since i paid him. I need my refund to fix my car. Resolution Sought I need a refund $170 he has another complaint Gary's Mobile Auto Glass similar like my complain (please stop this guy to keep stealing money from innocent people, he's a thief, fraud is illegal (charging money and do nothing that's not Right, he lied, lied and lied All the time. Please help me and help other good people.

Company Response

11/16/2021

Per Consumer: Thank you very much! They gave me my money back 11/13, thanks for your help.

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