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Gas South complaints

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PO Box 723728
Atlanta, GA 31139 | Get Directions

(877) 472-4932

http://www.gas-south.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gas South closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gas South

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6/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I understand that my service gets to be disconnected but for gas south to say that'll take 5 days to reconnect my service is unfair especially when I have taken care of all my balance. Kids still eat during holidays, choosing not to work on set day does not pause hunger. The amount of money to be wasted to buy food outside. With little kids at home and school being out, it's hard to accept that they can't make provisions for customers especially when it been years and they never had to terminate one's service before. Resolution Sought Come sooner than later. I don't care if it's midnight.

3/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/21/2024

I would like to report that Gas south has turned of my gas where children live and have to eat off of a gas stove. My gas bill was usually no more than 35$ a month and some how between a month's time it plunged to $213 dollars causing my gas to be disconnected. I am also unable to log in to the app which is not admirable since I have been paying gas south and Georgia power over the phone. Pleas talk to Gas south and I will also be reaching out to them, I'm also going to try and change gas providers if need be in the future. Resolution Sought Address the above complaint.

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