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Gaston Memorial Hospital complaints

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2525 Court Drive
Gastonia, NC 28054 | Get Directions

(704) 333-9033

http://www.caromont.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gaston Memorial Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gaston Memorial Hospital

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9/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

Inattentive care. My father has been AT the hospital since 9pm Sunday night. He sat in the waiting room until THREE AM after complaining about a possible blood clot in his leg but is in fact a complete arterial blockage. He was placed in a room at 5:30am the next morning and apparently a CT was ordered to determine a plan of action but not done until HOURS later after the DR on call raised hell. We are now TWENTY FOUR + HOURS past the CT time with still no results and no plan of action. My father has not eaten in FOURTY hours now and if something isn't done SOON further action will be taken rather than filing a complaint directly with the hospital. This is completely poor practice and negligence on the hospital's part and a pure lack of patient care. If ZERO stars was an option on this hospital that's all it will ever deserve at this point. Resolution Sought I want my father taken care of and a plan of action to be made asap.

Company Response

9/14/2022

Complany states We spoke directly with the patient and he was satisfied with documenting his concerns. We provided him with our direct contact information for future reference.

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