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Gates of Elkhart complaints

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2405 Cassopolis Street
Elkhart, IN 46514 | Get Directions

(800) 698-1266

http://www.gatesofelkhart.com

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Total Amount in Dispute:
$34,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gates of Elkhart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gates of Elkhart

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $34,000.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I bought a car back in September. I've been taking the car back because it had transmission issues but every time I take it back they say nothing wrong with the transmission so I took it back on the 03/22/2024 They told me I need to do transmission and I gotta pay them $6000 And my warranty up but only had the vehicle for six months my warranty say three years plus Indiana Lemon Law 18 months they refuse to fix it and they been delay it they made me pay for transmission flush on 11/07/2024 knowing the transmission was bad back then it was 260 for that they kept lying and trying to belittle me time and time again I pay 717 a month for this car I believe I am being over charged to for use vehicle I pay bout 5000 on it now since I had it Resolution Sought Put a new engine and transmission in it they both bad u ask me and pay me for my pain and suffering I been there 4-6 times for this and they just lying in my face luffy at my back they should pay or buy that car back and give me my 5000 I put in it and I'm go elsewhere with my cash

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