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Gateway Chevrolet Inc. complaints

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9901 West Papago Freeway
Avondale, AZ 85323 | Get Directions

(623) 932-4389

http://www.gatewaychev.com

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Total Amount in Dispute:
$2,272.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gateway Chevrolet Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gateway Chevrolet Inc.

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3/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,272.00 Amount Settled: $0.00

Customer Complaint

2/15/2022

I purchased a new car and the terms that were discussed at the time of purchase differ from what was discussed at the time I signed the contract. I agreed to a term of 72 months in the amount of $568. I just received in the mail that the contract is 76 months. I still have not received a copy of my signed contract 2. Resolution Sought Rewrite the terms of my contract.

Company Response

3/15/2022

Company states: Customer purchase additional products and vehicle protections. Please see attached paperwork that is signed and accepted by customer. Final financing was accepted at 75 months. Every customer is given a jump drive with copies of all paperwork sign at the time of purchase. Customer has already come into the dealership and cancel additional coverages.

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