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Gateway Computers complaints

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7565 Irvine Center Drive, #150
Irvine, CA 92618 | Get Directions

(800) 846-2000

http://www.gateway.com

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Total Amount in Dispute:
$1,324.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gateway Computers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gateway Computers

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7/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $725.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

I ordered a Gateway laptop online from Walmart on March 19, 2022. I received it on March 21, 2022. I have only used it a few times. I used it on May 24th and it was fine. I went to use it on May25th and it wouldn't come on. On May 26th, I contacted Gateway and explained what was happening. They walked me through some steps to reboot it and it worked. But after I turned it off, I wasn't able to get it to work again. I called Gateway back, they tried to walk me through the steps again but it didn't work. Since then, I have been given the runaround. I've spoken to at least 7 different people and nothing. They asked for the receipt, which I have sent them. I explained to them that I work from home and need my laptop for my job, still no resolution. Finally, Today, They tell me to mail it back to them and I might have it back in 2 weeks because they're going to try to repair it, if not l, they will replace it. In the meantime, I don't have a laptop for my job. I am asking for the cost of my laptop($245) and for the week's pay I have lost. $15/hr x 8 hrs for 4 days). I have house and car payment to pay, not including my other expenses. They're telling me that I won't have a laptop for at least another 2 weeks. Resolution Sought I would like for them to refund my money for the laptop and pay for lost wages.

12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $599.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

My Gateway laptop pixels went out after going round with emails and pictures they say it's physical but there is no physical damage to the unit. They will not stand behind there product. Resolution Sought Laptop replacement.

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