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Gateway Financial Solutions complaints

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P.O. Box 3257
Saginaw, MI 48605 | Get Directions

(800) 500-7092

http://www.gatewayfinancial.or...

Monday - Friday: 8:30 A.M. - 8:00 P.M. EST

Saturday: 9:00 A.M. - 5:00 P.M. EST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gateway Financial Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gateway Financial Solutions

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1/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

12/11/2023

Consumer states; My car was wrongfully repossessed. Gateway Financial located in Michigan wrongfully placed my car up for repossession after I talked to someone to make payment arrangements. My account supervisor Lori did not look through the account notes and went ahead and placed the repossession on my car. Resolution Sought Consumer states; I lost a full day of work due to it and I had to find a ride to pick up my car a half hour away from my house. I would like my claim to be reviewed.

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