Complaints for Gateway Management in Valley Glen, CA

6305 Woodman Avenue
Valley Glen, CA 91335 | Get Directions

(818) 901-0500

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the perfumes sold are misrepresented. Customers are lead to believe that the perfumes they are purchasing are the same perfumes that are sold in high end retail stores. Once the customer’s receive their purchase they find out that they are just an “imitation” perfume or the company's own formulation of the perfume.

The company responds to complaints by stating that it is posted on their packaging that the perfumes are their own formulations and that customer's are given a 5 hour orientation lecture on the formulation.

Complaint Closing Statistics

0 complaints against Gateway Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gateway Management complaints