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Gatsby Shoes complaints

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5790 Pickerington Road
Carroll, OH 43112 | Get Directions

(614) 285-5406

http://www.gatsbyshoes.co

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Total Amount in Dispute:
$77.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gatsby Shoes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gatsby Shoes

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2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $77.39 Amount Settled: $0.00

Customer Complaint

1/11/2024

Place an order on 12/1/2023. AS OF 1/9/2024 I still have not received my order. I have emailed the company multiple times and get a canned response. I have request a refund and was told the order was in a state that it could no longer refund. I have tracking and it keeps saying it has arrived a shipper and waiting to send to USPS. This has happened more than once but USPS has not received anything. I have been scammed of NY money. Resolution Sought I want a FULL refund.

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