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Gazelle complaints

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10121 Barnes Canyon Road
San Diego, CA 92121 | Get Directions

(800) 429-3553

http://www.gazelle.com

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Total Amount in Dispute:
$1,076.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gazelle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gazelle

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1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

Bought a phone wasn't what was described it was a s23 plus and was locked I immediately sent this back fedex and was tracked back and delivered and signed for and now there saying they can't find it it was a xfinity s23 plus and locked and I couldn't use on my carrier I have email confirmation it was delivered with same package weight and everything I believe Mr. Hernandez who signed for it must have stolen it or something they keep saying well did u use our return label I told them repeatedly no I was unaware they were sending one electronically it was delivered to exactly same address as on there return label with my info on it Resolution Sought I wanted the phone but either got screwed intentionally by the useless phone on my carrier or by me sending it back I would have liked to keep that phone but I needed one so I got a regular s23 instead through straight talk and I do have proof of this also so I want the return info sent to katapult.com who I have the loan through because now I dnt need it now thanks to them I had to downgrade to a smaller phone screen and less memory so disappointing and so worried I'm getting screwed financiall

6/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $76.00 Amount Settled: $0.00

Customer Complaint

5/23/2022

I sent in a phone for trade and then changed my mind and decided to cancel the trade. I have not received my trade in back from the company and its been over two weeks with numerous attempts to contact them. Resolution Sought I want the phone back .

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