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Gazintee complaints

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26 Agave
Lake Forest, CA 92630 | Get Directions

(949) 416-8262

http://www.gazintee.com

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gazintee closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gazintee

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11/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $49.99 Amount Settled: $0.00

Customer Complaint

11/2/2022

I found a good tent for a very cheap price. I gave them my correct address and phone number . They told me it's been delivered already. They show the address of where it was sent to. Pompton 2022 lakes, NJ. I've never seen that address before and it's definitely not on my order. They have now blocked me from email and calling. Please help me. Resolution Sought I would like them to send me the tent I ordered. Or my .only back.

11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $39.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

I ordered a camping chair and never received it. I filled the tracking from China to Chino Hills Arizona. I live in Elverta California. The address on the order is correct their customer server just told me it was delivered. I checked with the post office and told me it was an invalid tracking number. There customer service email is support@gazintee.com. Resolution Sought Refund my money.

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