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GC Fencing complaints

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PO Box 22247
San Jose, CA 95151 | Get Directions

(408) 529-3014

http://www.gcfencing.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against GC Fencing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GC Fencing

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11/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/3/2022

I hired them to repair a fence in my back yard. They said 8 pressure treated posts will be required and provided a quote. I hired them and they installed the posts. However, they also installed to temporary angled posts that block the walkway in the backyard. They said they would come out to remove the posts multiple times. It has now been 3 months and they have totally stopped replying to any emails or phone calls so I am stuck with these unsightly angled posts blocking the walkway in my backyard. I email and call them repeatedly and no response at all. They have essentially defaced my back yard and will not clean up their work Resolution Sought I need the angled posts removed from my backyard ASAP.

Company Response

11/17/2022

This issue has been resolved. Posts were removed as promised by deadline given by client.

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