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Gear Head 505 complaints

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103 Vallejos Lane
Los Lunas, NM 87031 | Get Directions

(505) 907-0034

http://www.facebook.com/gearhe...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gear Head 505 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gear Head 505

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2/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/9/2021

Aug 16 took my son car to replace the motor paid half up front & half when the job was done picked up the car over a month later then the car was smoking took it back & now he isn't even replying now that he has been paid first he said the car would be done in 2 weeks to replace the motor people quit took longer which we understand but now my son car isn't drivable paid 7k he should be able to drive his car. The headlights didn't work we told him about it he said he didn't touch the headlights it wasn't him this is extremely frustrating we want the car to run or a refund Resolution Sought Fix the car or give at least half the month back.

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