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Gearheart Communications complaints

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20 Laynesville Road
Harold, KY 41635 | Get Directions

(606) 478-9401

http://www.gearheart.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Gearheart Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Gearheart Communications

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8/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/13/2022

They company gave improper disconnection without noticed then lied saying they didn't have to give a notice. Resolution Sought For something to be done to this crooked company and educate them on the laws of utility disconnects.

8/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/23/2021

We pay full price for internet and it keeps disconnecting every 5 minutes and they wont run a new line. My grand child has to repeat kindergarten because we couldn't do the online classes thru the pandemic. They don't even try to fix it they say they wont run a new line because someone keeps shooting it well that's not my fault Resolution Sought Fix the internet run a new line like they have done everywhere else. They have literally ran a new fiberoptic line everywhere but here and says that they have no new equipment. And I've also been told that there's not enough customers in the rest of holler foe them to run a new line which half of the holler has a new line just not all the way up to us.

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