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GEHA Insurance complaints

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P.O. Box 21542
Eagan, MN 55121 | Get Directions

(877) 434-2336

http://www.geha.com

Call (800) 821-6136. Calls are answered from 7 a.m. to 5:30 p.m. Central time, Monday through Friday

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Total Amount in Dispute:
$38,099.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against GEHA Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against GEHA Insurance

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5/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $22,891.97 Amount Settled: $0.00

Customer Complaint

4/20/2026

This claim was filed on 2/20/2025. The claim was originally denied for no auth. We called on 4/9/2025 and spoke to a Yolanda, reference 25040900046848 who was able to locate an auth for the claim. She stated the entire claim was approved. The claim has been reviewed and reprocessed several times over the course of the past year. At no point in time, did anyone mention the auth not covering the date of service. I spoke to Cathy today, reference 26041700003800 who stated the claim had been denied for no auth, the auth only covering one CPT code. At no point did anyone else tell us this when calling to review claim. Now they are refusing to pay the claim after dealing with them for over a year. Resolution Sought I would like them to pay the claim in full since we have been in contact with them several times over the course of a year.

2/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/26/2026

For the past 4 months and despite numerous phone calls, I haven't been able to access my online account due to a stupid IT error that no one at GEHA seems able to correct. The portal won't allow me access because the phone number they list for sending verification code by texts is my landline, not my cell. Resolution Sought Would like someone at GEHA to change 4 little numbers to the correct ones. Not one customer representative has been able to do so.

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