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GEICO complaints

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One GEICO Plaza
Washington, DC 20076 | Get Directions

(800) 841-3000

http://www.geico.com

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Total Amount in Dispute:
$151,824.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

45 complaints against GEICO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
14	Agreed to make an adjustment
15	Refusing to make an adjustment
16	Refuse to adjust, relying on terms of agreement
0	Unanswered

45 complaints against GEICO

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4/7/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/19/2026

In a car accident, 100 other drivers fault per police report, witnesses and video of the entire crash. Geico has had my clam for 3 weeks now and I've heard nothing on the total loss of my truck. One call and now nothing. And still have not even assessed the value on my Nissan truck. Absolute horrible customer service. I'm sure I'm not the only one. Resolution Sought Do their damn job and follow up and not take off early, yes th agent has, and not return calls. I want my case settled. Without a vehicle for 3 weeks!

Company Response

3/26/2026

Dear Complaint Department: Thank you for your letter dated March 19, 2026. We have contacted Mr. Shaub directly to address his concerns. If you have any further questions, you may contact us by telephone at (858) 513-5531, or via email at [email protected]. Sincerely, Karen De Mars Senior Director

12/31/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $688.00 Amount Settled: $0.00

Customer Complaint

12/9/2025

They gauge their customers. I took autopay off my account and because of that they double charged me and said I am now gonna have to make 2 double payments that total $688 for this month instead of my normal $349. They said in order to avoid me paying a double payment. I have to turn my auto pay back on. I assured them I don't like the auto pay being on because I don't want to take them out of my account and it overdraft me or me or not have the money in there. So in order to avoid a double payment they require me to go in the app every month and then turn on the auto pay to keep it at the $349 a month. They said the 688 was two double payments and I asked them does that mean I have to pay for January and they said yes I said that's not a double payment then if I still have to pay for the next month.. They are scammers. Also charged me $50 extra for simply changing my address. Trying to rob people of all they have! They are frauds and need to be held accountable for treating customers this way and for not taking care of the customer. Resolution Sought Have them shut down or fined for unlawful business practices and for being scammers and frauds

Company Response

12/19/2025

We will be resolving this concern directly with our policyholder. We called and spoke to our policyholder today. Thank you.

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