GEICO complaints

Dispute Over Unfair Total Loss Determination – GEICO Claim #8853052550000001 Complaint: I am filing this complaint regarding how GEICO has handled my auto insurance claim for my 2016 Mercedes-Benz E350, involved in a minor curb collision. GEICO declared my vehicle a total loss despite clear evidence that the car is structurally sound and repairable. Key facts:     •    The certified body shop (Center Square Motors) performed a full teardown and submitted a supplemental repair estimate to GEICO, confirming the vehicle is repairable. A professional shop would not proceed this far unless they determined the car was safe to restore.     •    GEICO's original vehicle valuation was $13,412, but after I disputed it, they raised it to $18,284.02 — a 36 increase, highlighting the inaccuracy of their original assessment.     •    The shop's repair estimate is $12,000–$12,500, making the cost approximately 68 of the updated value — well below the typical 70–80 industry threshold for determining a total loss.     •    Importantly, in Pennsylvania there is no strict legal cutoff or fixed percentage that mandates when a vehicle must be totaled. GEICO's decision appears discretionary, not legally required, and ignores both economic logic and fairness.     •    The vehicle is still financed, I continue to make payments, and there was no airbag deployment. Forcing a total loss in this situation would create significant and unnecessary financial hardship. Resolution Sought I respectfully request that GEICO authorize repair of the vehicle based on their own updated valuation and the certified shop's findings. Their current stance contradicts both facts and fairness and leaves me with an unjust outcome for a repairable vehicle.

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I have had nothing but issues with Geico. Canceling my auto pay with out my permission. Missing auto pays. I called and was on the phone for 3 hours. All for them to say they couldnt tell me why it had got changed after being hung up on2 times. Now today 5/19/25 I recieved an email saying I was removed. I called in 30 mins again on the phone with ID # 297417 telling me she doesnt know why I was removed. Put me on a hold for a very very long time.. Supervisor ID number 273536 said oh Geico;s bad….it was a glitch. I have spent to much time calling duing Geicos job with my payments. Resolution Sought I want a call from cooperate so they know how their systems are and how I am being treated and I was a compensation for the time I had to do their jobs in calling about changing my policy.

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