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GEICO complaints

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One GEICO Plaza
Washington, DC 20076 | Get Directions

(800) 841-3000

http://www.geico.com

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Total Amount in Dispute:
$484,381.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

89 complaints against GEICO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
39	Agreed to make an adjustment
21	Refusing to make an adjustment
29	Refuse to adjust, relying on terms of agreement
0	Unanswered

89 complaints against GEICO

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4/24/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $544.02 Amount Settled: $0.00

Customer Complaint

4/10/2024

I called GEICO when my insurance went up tremendously. It was to late to me that it went up because of higher medical bills and repairs on cars have went up. On that phone call I told them that would be looking for another insurance company. That was before my renewal. Now, the are trying to get me to pay $544.02. Threatening to report me to the credit bureau. I have found another insurance company since Six months ago. And they are still trying to bill me for services that I told them over the phone that I would no longer need. Resolution Sought To stop contacting me me this bill. And I'm watching my credit report close.

Company Response

4/11/2024

Dear Complaint Department: Thank you for your letter dated 04/10/24. We will contact our policyholder directly to address their concerns. If you have any questions, please contact GEICO at 800-841-3000. Policyholder Relations Department

4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I have been with this company for more than 8 years on August 29 2023 my wife had a car accident and I know that the insurance was supposed to go up but it went from 260 to 506 and even me taking some other benefits off it, it went that high this is the first time in my life that I see a car insurance go up almost 300 because of a claim. Resolution Sought I want them to be fair not to take advantage of their customers and more when I've been with them for more than 8 years with a good record they only supposed to go up a 100 dollars for 3 years like any other car insurance that I know of.

Company Response

4/8/2024

Dear Complaint Department: Thank you for your letter dated 04/5/24. We will contact our policyholder directly to address their concerns. If you have any questions, please contact GEICO at 800-841-3000. Policyholder Relations Department

Customer Rebuttal

4/10/2024

They just call and they didn't do anything about it they just said that the prices went up on the insurance that they give wich I find it unfair that they could play with prices when ever they want and the amount they want wich mean in the next period they could go even hire making it impossible for some people to be able to have there insurance ,,,,but we are just another number for them there's nothing we can do just look for another insurance company.

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