Complaints for Gems Plus G, Inc. in Torrance, CA

3812 Sepulveda Blvd Suite 450
Torrance, CA 90505 | Get Directions

(310) 375-1275

http://www.gemauction.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that they are not satisfied with the company's refund policy which requires waiting for 30 days after returning gems or jewelry to obtain their refund. Some complainants allege delays in receiving refunds. A few customers complained of the quality of the gems.

The company responds to all complaints by issuing refunds. In some cases the company refers to their terms and conditions which is clearly stated on their sales agreement, and indicates a 30 day grace period must be allowed prior to issuing a refund.

Complaint Closing Statistics

0 complaints against Gems Plus G, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gems Plus G, Inc. complaints