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Gen Mobile complaints

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PO Box 1187
Gardena, CA 90249 | Get Directions

(833) 528-1380

https://www.genmobile.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gen Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gen Mobile

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6/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

I'm an employee of cricket wireless and 3 days in a row I have tried to port a customer over to our service and gen mobile keeps lying and saying there is no way they can release the number. They are telling us we have to wait several days for in to complete. It does not work like that they said yesterday at midnight that it would be done well our system closed it out and had to redo it today and they are saying it won't be done until tomorrow night now.. our system will close this out and make us redo the whole process over an over. Every carrier has a manual release when it comes to porting. They are flat out lying and holding customers hostage not allowing them to transfer from their service. This is a major issue. Our port dept even contacted them and told them that there is no hold on the number and that it's been cleared for porting and they still are saying there is nothing they can do.. this is not normal business practice and needs to be dealt with. This is not okay by any means when a customer wants their info and wants to leave a company and they are literally being held there by that company means this place needs to be shut down and put out of business it's absolutely ridiculous what they are doing and the problems they are causing for their customers and other businesses. Resolution Sought Release the customers number and stop lying saying they can't

Company Response

6/12/2024

Company states; You stated that you are an employee of Cricket Wireless. There are several reasons a port cannot be completed. Gen Mobile customers may contact Customer Care directly at (833) 528-1380 for assistance with their accounts.

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