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Generac Power Systems Inc complaints

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S45w29290 Highway 59
Waukesha, WI 53189 | Get Directions

(888) 436-3722

http://www.generac.com

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Total Amount in Dispute:
$101,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Generac Power Systems Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Generac Power Systems Inc

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $83,500.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

Generac installed a complete solar panel system in my home and it has never worked they have never made any real effort to make the situation right all phone numbers you call or either disconnected or go to a random company that has nothing to do with solar or electricity the system is absolutely worthless does not work will not charge batteries and certainly won't power a house the system wouldn't even power a flashlight if it had to. Their sister company sonova says that A system that doesn't work is not worth opening a work order for we want our money back the solar system gone and our roof repair or we will take them and Sunova to court. Resolution Sought System removed money refunded roof repaired or system working at 100 24 hours a day 7 days a week 365 days a year or we will see them in court.

11/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

10/10/2022

I was just hit by hurricane Ian. I am a quadriplegic homeowner in Cape Coral Florida. As soon as I moved in I had a whole house generac installed through licensed dealers. My unit is approximately 2 years old, only ran during service and biweekly scheduled test runs. Ten hours into Ian my generac quit leaving me vulnerable. I spent 8 days calling generac and having electricians, at my expense, come to fix. 8 days without power with a faulty unit. Generac DID NOTHING BUT GIVE ME THE RUN AROUND. Absolutely no assistance or concern. I spent over 1600.00 of my own money trying to salvage Generac's mistake. After 8 days I finally found an electrician who repaired it. Resolution Sought This unit needs completely replaced and I want reimbursed for my expenses. Shoddy craftsmanship and horrible customer service

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