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General Motors Corp. complaints

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PO Box 33170
Detroit, MI 48232-5170 | Get Directions

(818) 997-5000

http://www.gm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

2 complaints against General Motors Corp. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

2 complaints against General Motors Corp.

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1/20/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/18/2024

I had a deer collision on October 18th 2024 general motors still doesn't have an ETA of when my parts will be in. It has been 48 days since they ordered the part I use my insurance for a rental car and now I'm sitting here with no car because general motors will only offer $44 a day towards a rental but you have to pay for it out front first I'm 62 years old I'm on a fixed income I live in the country nobody returns my phone calls and nobody answers the phone please help. Every four days the parts prevention lady calls me with no information with no way for me to turn anywhere I don't know what to do. Resolution Sought I really don't know get my car fixed as soon as possible if they have to pull an off an Assembly line or replace the car It's not right that I'm paying $600 a month for a vehicle that I don't have and I haven't had for 48 days and don't know when I'm going to have one

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Company Response

1/7/2025

We are concerned when we learn that one of our customers is dissatisfied. We will review their concerns. General Motors invites customer feedback in any form, however our mechanism for addressing customer concerns is by direct contact through our network of General Motors Customer Assistance Centers or the Better Business Bureau Auto Line program, administered by the Better Business Bureau National Programs. Customers may contact us utilizing the published address and/or phone number listed in their vehicle's owner manual or warranty booklet. General Motors is not willing to address the concerns of our customers through other forums or firms such as the one you represent. Please advise C. Georgevich to contact General Motors via either of the mechanisms referred above and we will be pleased to evaluate any concerns. Sincerely, General Motors Chevrolet

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2/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

Part has been on back order for the vehicle for over 30 days my car has been sitting at my dealer ship for over 60 days awaiting a part and has no estimated time frame of when it will be delivered I have only been able to drive the car 2 months after buying brand new on August 24, 2023 a MAJOR safety feature went out while driving at 69 mph down a road lost all control and breaking system of the vehicle with my two children in the vehicle luckly was able to get it to safety without injuries and damages. This is the second vehicle I have bought from General Motors with issues this time the vehicle is BRAND new. I have been dealing with issues with GM for well over a year now and after them getting me into a new vehicle here I sit again without my vehicle. I don't know what the resolution is but this is absolutely absurd and can't believe I'm dealing with this yet again except the ABS system failing and going out could have resulted in a worse out come and I'm still waiting for my part to be delivered and no one has any idea when this will happen. I have dealt with ongoing car issues for over a year and a half now from General Motors two different vehicles. My dealership is doing everything they can but now General motors is not and I'm sick of having to complain and deal with brand new cars breaking down. I haven't even got to put the miles on my car to get a oil change. Resolution Sought Would like a new vehicle without running my credit into the ground like they already have back in August 2023. I want them to make this RIGHT

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Company Response

1/31/2024

General Motors is in receipt of your recent correspondence dated January 7, 2024 on behalf of Ms. Placek, owner/lessee of a 2023 Chevrolet Equinox. We are concerned when we learn that one of our customers is dissatisfied. We will review their concerns. General Motors invites customer feedback in any form, however our mechanism for addressing customer concerns is by direct contact through our network of General Motors Customer Assistance Centers or the Better Business Bureau Auto Line program, administered by the Better Business Bureau National Programs. Customers may contact us utilizing the published address and/or phone number listed in their vehicle's owner manual or warranty booklet. General Motors is not willing to address the concerns of our customers through other forums or firms such as the one you represent. Please advise Ms. Placek to contact General Motors via either of the mechanisms referred above and we will be pleased to evaluate any concerns.

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