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General Motors Corp. complaints

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PO Box 33170
Detroit, MI 48232-5170 | Get Directions

(818) 997-5000

http://www.gm.com

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Total Amount in Dispute:
$21,577.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against General Motors Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against General Motors Corp.

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2/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

Part has been on back order for the vehicle for over 30 days my car has been sitting at my dealer ship for over 60 days awaiting a part and has no estimated time frame of when it will be delivered I have only been able to drive the car 2 months after buying brand new on August 24, 2023 a MAJOR safety feature went out while driving at 69 mph down a road lost all control and breaking system of the vehicle with my two children in the vehicle luckly was able to get it to safety without injuries and damages. This is the second vehicle I have bought from General Motors with issues this time the vehicle is BRAND new. I have been dealing with issues with GM for well over a year now and after them getting me into a new vehicle here I sit again without my vehicle. I don't know what the resolution is but this is absolutely absurd and can't believe I'm dealing with this yet again except the ABS system failing and going out could have resulted in a worse out come and I'm still waiting for my part to be delivered and no one has any idea when this will happen. I have dealt with ongoing car issues for over a year and a half now from General Motors two different vehicles. My dealership is doing everything they can but now General motors is not and I'm sick of having to complain and deal with brand new cars breaking down. I haven't even got to put the miles on my car to get a oil change. Resolution Sought Would like a new vehicle without running my credit into the ground like they already have back in August 2023. I want them to make this RIGHT

Company Response

1/31/2024

General Motors is in receipt of your recent correspondence dated January 7, 2024 on behalf of Ms. Placek, owner/lessee of a 2023 Chevrolet Equinox. We are concerned when we learn that one of our customers is dissatisfied. We will review their concerns. General Motors invites customer feedback in any form, however our mechanism for addressing customer concerns is by direct contact through our network of General Motors Customer Assistance Centers or the Better Business Bureau Auto Line program, administered by the Better Business Bureau National Programs. Customers may contact us utilizing the published address and/or phone number listed in their vehicle's owner manual or warranty booklet. General Motors is not willing to address the concerns of our customers through other forums or firms such as the one you represent. Please advise Ms. Placek to contact General Motors via either of the mechanisms referred above and we will be pleased to evaluate any concerns.

5/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $27.00 Amount Settled: $0.00

Customer Complaint

4/29/2022

I bought a new car 2 yrs ago from Robert's and Robertson car dealership in Excelsior Springs, mo. I did all the required maintenance and followed all recall requests. Unfortunately the engine blew and had to be replaced. It's almost impossible for a 2 yrs old car to blow the engine in the time frame. I think certain sensors might have been faulty or I was sold a lemon. It happens. I'm not trying to be completely unreasonable. Just some form of acknowledgement or compensation would be great. I still owe on said vehicle, not to mention replacing the motor. Resolution Sought Either replace said item, refund of all or partial what's owed, some investigating on what actually happened.

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