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Genesis Credit Management complaints

906 SE Everett Mall Way #301
Everett, WA 98203
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(509) 836-5558

http://www.genesiscred.com

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Total Amount in Dispute:
$5,950.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Genesis Credit Management closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Genesis Credit Management

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

I was living in a apartment complex called Westend Apt. for about 4 years until about around 2022 . After about few months later I received a statement letter saying I had some damages. After gone through for a evaluation in the apartment just minor damages after I left when my least was over. My apartment manager name Lourisa asked me to come to the apartment office to work out with a payment agreement which we did. But after my first payment, I couldn't pay for couple months later, but trying to figured out how to cover two months late payment. I made a mistake not calling the office sooner for payment arrangement. When I called the office and tried to work out to cover the two late payment she refused and said your account is no longer with the office and gave me the phone number and said the collection agency has your account called Genesis Credit Management handled by Daniel Caron. When I called this agency, person name Daniel Caron said they don't have my account yet. So I called back Westend apartment manager Lourisa about what exactly Genesis Credit Management Agency told me. I was feeling so upset what was happening. Westend apartment manager Lousisa again, told me they should have it. I called back the Credit Agency speaking again with Mr. Caron and he said he'll call the Westend apartment office and will get back with me. He called back about maybe half and hour later saying he got all my info. and told me to read out my SS numbers. I want to continue deta Resolution Sought I want to finished my payment arrange with Westend Apartment, not sending my personal informations to the corrupt Credit Management Agency pretending to be a collection Agency. This is so upsetting for these people trying to ruining my credit I worked so hard for it. I can't even rent a place because of this corrupt business situation. Again, all do respect, I am having hard time myself dealing with this experienced.

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11/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,750.00 Amount Settled: $0.00

Customer Complaint

10/26/2021

I co-signed a rental agreement with my son for Magnolia Crossing in Macon Ga. My son moved out with out paying the balance of the rent. The account was sent to Columbia Genesis. I have been making payments for over a year, but Genesis will not give me a receipt for any of the payments I have sent to them on behalf of Magnolia Crossing. I have tried to call Magnolia several times but they will not return my calls. I want to know if Genesis is a legitimate company and is it legal not to give a receipt. Genesis will not update my credit report in a timely manner. Their customer service is not good, they laughed at me when I kept asking for a receipt and told me they are not a bank. Genesis said they have an agreement with Magnolia Crossing not to give me any receipts. Resolution Sought I want recipes for all my payments and the original document for the collection. I want to know if I am being scammed.

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