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Genesis Landscape complaints

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21510 Greenoak Way
Sterling, VA 20166-9224 | Get Directions

(703) 450-9250

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Genesis Landscape closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Genesis Landscape

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1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

12/17/2021

The crew is very unprofessional and rude as well as the supervisor, Matt. I asked them to ask me to move my car when they clean the leaves, and they didn't. In turn they damages my car, muddied it and when I told them about it, they were rude. I have called the company and Matt the supervisor said there was nothing they could do! They damaged my car and got Mudd on it. They are irresponsible, unprofessional, incompetent and rude. They do not know what customer service is. They need to be shut down. No wonder their ratings are 2.5 stars. They need to be addressed and pay for my car damages. Resolution Sought Pay for my car damages and change their unprofessional and rude attitude.

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