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Genie Bath Systems complaints

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5680 Randolph Blvd
San Antonio, TX 78234 | Get Directions

(210) 864-5611

http://www.geniebathsystems.co...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Genie Bath Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Genie Bath Systems

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9/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/9/2023

Due to Genie's inability to meet the need to start the work in a time manner that met our needs, I sought a new contractor in doing so , I found that the price given by Genie bath systems for our project was 12.000 .00 dollars more than the quote that I received from the new contractor. I contacted Genie who had done no work , and in formed them that I was opting to void our contract, we had given that company a 5.087.00 check for the pending work. There had been no action or work started as of yet. They were told that, we were aware that if materials were purchased that we would be responsible for costs of the materials, but they would have to provide an invoice that listed the individual costs of all items listed . The invoice they reluctantly provided, has item listed that were never agreed upon! And some items appear to have padded or inflated prices. We would like to conclude our involvement with the company in a fair and equitable manner. Resolution Sought We need arbitration. To resolve our dispute.

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