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Genuine Construction LLC complaints

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608 15th Avenue
Sterling, IL 61081 | Get Directions

(815) 213-4527

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Genuine Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Genuine Construction LLC

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

8/11/2023

ABSOLUTE WORST CONTRACTOR in the Sauk Valley Area! Takes advantage of handicap people, his worked finished is a absolute disaster! Has zero pride in his work! Is all about cashing out and taking off! Has a disrespectful attitude, doesnt show up when he is suppose to, for weeks and weeks. His prep work is trash(If he even does it) Man uses his customers menards cards for work not done to there house! Which is "Fraud" Guy is a total nightmare! Look him up on facebook and check the reviews! Genuine Construction LLC Alejandro Briseno 815-213-2087 If youd like to be disappointed, give him a call! A CROOK AND A NO GOOD THEIF. MAN IS BANKRUPT DIGGING HIS OWN HOLE. SAVE YOURSELF THE HASSLE?? Give me a refund!! Resolution Sought Give a refund, but a broke drug addict wont do that!

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