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Geo Hoilday complaints

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PO Box 231586
Las Vegas, NV 89193 | Get Directions

(877) 436-2582

http://www.geoholiday.com

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Total Amount in Dispute:
$32,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

11 complaints against Geo Hoilday closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

11 complaints against Geo Hoilday

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

My husband and I bought and signed an agreement to enter into a timeshare with GEOHoliday and Sapphire Resorts. There have been so many falsehoods about this timeshare from what we were told by their sales agents. Just some of the things we were told we could benefit from having this timeshare was this being a great investment, it would be easy for us to sell or rent out, told the value of owning a timeshare would increase in profits, told we would be getting the best timeshare package and could travel anywhere. All of these were lies and we found out when it was too late. This will be passed down to our kids and we were not told that the maintenance fees would constantly increase. Our family cannot afford to keep this timeshare and due to both our work schedules, continuing with this timeshare is not beneficial. I am ex-military with the Army and an RN and with my schedule, traveling is limited. We have reached out to the company and addressed our problems while asking to be removed, but they have not provided a solution to our problems. We hope this consumer group would be able to intervene and reach out to our timeshare on our behalf. Resolution Sought We wish to no longer be responsible for the timeshare obligations and would like to be released and money refunded.

11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

We have tried to use our GEO Holiday timeshare multiple times but have always been unable to due to it always being booked. Unfortunately, this has led us to cancel planned vacations and miss out on quality time with our family. After careful consideration, we have decided that we would be better off financially without the timeshare. We want to be able to focus more on supporting our daughter as she attends Texas Tech and pursues her dreams. Having additional funds available would allow us to provide her with more opportunities and experiences. We have realized that there are other vacation alternatives available to us that do not involve worrying about the availability of our timeshare. We believe that it is in our best interest to cancel the timeshare and explore other options for our future vacations. Resolution Sought Cancellation of timeshare.

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