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Georgia Auto Dealer LLC complaints

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5701 Holiday Road
Buford, GA 30518 | Get Directions

(678) 830-6341

http://gaautodealsllc.com

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Georgia Auto Dealer LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Georgia Auto Dealer LLC

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11/14/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

I'm a single mom of 3. I work part time and struggle to make ends meet. I needed a safe reliable car for us. It took me a long time to save up money a little bit at a time just here and there. When I finally had enough, I went looking online. I found a nice 2006 Volvo XC90 with 155,000mi on it. It was an hr away, but I went to see it bc it seemed to check all my boxes. The salesman, "Jack" said it was a good car. I gave it a quick test drive and ultimately bought it. Almost immediately after buying, I noticed the transmission slipping A LOT! After only a couple of weeks the car broke down completely while I was on my way to shoot a wedding in Atlanta. I wasn't able to get to work and had to have it towed to a nearby mechanic who said it needed a new transmission and quoted me $5,000. I called the dealership to try to resolve this mess. The secretary said they would do labor for free, but after she heard what was wrong, she said she would talk to the owner and get back to me. It's been weeks now since my car broke, and the dealership hasn't got back to me and hasn't done anything to help. I REALLY NEED a car!!! PLEASE HELP!!! Resolution Sought They either need to fix the transmission (with free labor-like the secretary offered), give me my money back, or give me another car of equal value.

Company Response

11/2/2021

Georgia Auto Dealer LLC and Ms. Sauder have been in communication regarding the vehicle and the previous incident. The vehicle is now fixed and ready to be picked up by Ms. Sauder.

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