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Georgia Auto Gallery complaints

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3488 Stone Mountain Hwy.
Snellville, GA 30078 | Get Directions

(770) 761-8809

https://www.georgiaautogallery...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Georgia Auto Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Georgia Auto Gallery

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I received a car with several major problems Hyundai Santa Fe white I asked for a new battery they didn't give me one . I told that I was having problems with the brakes ,the car was shaking all the way home and than the car wouldn't start once again,so I took it Firestone because they wanted me to pay Out of pocket to pay for towing they told about 8,000 worth of work. A major inconvenience and problematic I also had them to email Georgia Auto Gallery the so they could see all problems Gaskets Engine valve need to be replaced immediately,steering &suspension,front steering &suspension & back as well power steering all tiring rods are both need to be replaced immediately Resolution Sought I would like me money back or a new car immediately

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