Gerber Collision & Glass Tonawanda complaints

If I could give this location 0 stars, I would. I'd like to start by saying that upfront the present as very confident and communicative, but after about 1 week of my cars estimated 7 week repair job, I saw that was a lie. Tyler, the GEICO rep? For the location told me he'd contact me every Tuesday and Thursday with updates about my vehicle, and I received exactly 2 calls? Maybe? I was originally told my car would be ready on 4/15, took it work to make time to get the car, I called the shop at 10am, to be told they'd call me back. After 2 hours of waiting, I called again and was told "We are waiting on a part, and the car will be ready by the 17th." After prying, I learned they knew the part was needed the week before when I was told to come on 4/15, which means they had 2 full days to call me and did not. I then asked for them to cover the rental car because I could not, and they said they'd contact enterprise, to which I learned they hadn't because enterprise called me a day later for payment. I am so I credibly frustrated because now it is Saturday 4/21, and I've left 2 voicemails with no response and Tyler who said he'd call me FRIDAY when I was allegedly able to pick up my car, did not. I can't even put in to words how upset this entire ordeal is making me. I would not recommend this location for ANY SERVICE, I would recommend Tyler to find a position where maybe he doesn't have to be held accountable or communicate with another human being. Resolution Sought $1000, fee for the deductible, reimburse $250 estimated total for gas and tolls for having to keep the rental car an additional WEEK.

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