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Gerber Life Insurance Company complaints

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445 State Street
Fremont, MI 49413 | Get Directions

(231) 928-3943

https://www.gerberlife.com/

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Total Amount in Dispute:
$2,275.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Gerber Life Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Gerber Life Insurance Company

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/20/2025

Consumer states your company is not honoring the original date she purchased the policy. Consumer has a couple policies with your company. Two of the policies she obtain over the phone. The first policy was purchased in 2021 and the other policy in 2022 so they are 4 and 3 year old account however she is not told that they are both less than three years old. Every time she calls she tried to speak to someone and only reaches automated machines, and when she wants to speak to someone she is told to leave a message. Consumer wants someone to contact her and provide her with the correct date she opened these polices. Policy #83819506 and #88966190 Resolution Sought Consumer wants someone to contact her and provide her with the correct date she opened these polices.

3/5/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

2/20/2025

We purchased this insurance when our daughter was a baby. Now that she wants to cancel and receive the cash value as the policy is not needed, she is getting the "run around" by representatives. They keep asking for the same information over and over and she does provide that information. When she follows up, they ask for more information or they try to talk her in to keeping the policy. She has been unable to cash in the no longer needed policy. This has been going on since October. Each day this goes by unresolved the cash value decreases. Resolution Sought Provide our daughter with the cash value of the insurance policy when she originally reached out.

Company Response

2/21/2025

While we start our review of the concerns raised, could you please have the policy holder forward the completed surrender form with validation of signature to the email listed below? By providing that documentation to this email address, we can review if it was a format issue as to why it wasn't previously excepted. We take your feedback seriously as you are a valued customer and look forward to working towards a resolution. Please send requested information to: Gerber Life Insurance Company Attn: Legal and Compliance [email protected]

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