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Germain Honda of Dublin complaints

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6715 Sawmill Road
Dublin, OH 43017 | Get Directions

(614) 388-8510

https://www.germainhondaofdubl...

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Germain Honda of Dublin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Germain Honda of Dublin

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4/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

Dropped off 2017 Honda Civic for extended AC condenser warranty. Explicitly told service technician to call me before any charges would arise outside of that warranty repair. I get a text message the next morning stating there is a $400 diagnostic charge. Ian is the technician that called me. Very rude and condescending. Told me goodbye and nearly hung up on me twice. When I asked to speak to a manager he said quote "that won't be necessary good bye". Resolution Sought Drop the diagnostic charge, since I explicitly told them the condenser was bad and there was a class action lawsuit that extended the warranty for that specific product. I asked them to contact me before they did anything that would result in a charge.

Company Response

4/7/2022

Issue was resolved before car was picked up. Service Manager, Tom Rankin, spoke with customer in persone. Agreed to dismiss charges. Resolved, amount was granted.

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