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German Audio Tech complaints

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65 Pine Avenue, Unit 337
Long Beach, CA 90802 | Get Directions

(562) 786-5312

http://www.germanaudiotech.net...

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Total Amount in Dispute:
$4,900.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against German Audio Tech closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against German Audio Tech

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I sent my 2008 Prius touchscreen in for repair. That cost was $300. They emailed that it could not be repaired but could be replaced for an additional $199.00. I paid that fee but haven't received my unit back. they do not answer their phone or my emails. It has been over 2 months. Resolution Sought Send me my used working touchscreen that I have paid $500.00 for as they promised.

12/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

Initial Complaint 10/05/2022 German Audio Tech in Long Beach CA. My shipping number USPS **********************, shipped 9/14/2022. The radio received on 9/16/2022 at their address the information on line indicated 3 to 4 days turnaround time. Have been unable to contact anyone by phone or e mail to find out when this unit will be repaired and sent back to me.Both telephone numbers listed on line are useless. The ************* number will not record or accept messages and the ************ number is never picked up. I have also sent 13 e mails. The only response on the emails was a request for a tracking number. I have to assume they need to verify I sent it, and are asking for my tracking number to their location. I am still waiting for a response? Please note I ordered some dash lamps from this same company and received them with no problems. The CC company will credit my account but if I dispute the charge, I am still out a very expensive radio. I have to dispute the charge within 60 days of 9/14/2022 Need them to acknowledge the receipt of the radio Repair it with in the 60 days aloud by cc company I purchased a on line service repair for 99.95, for a set price repair on a MB radio. I shipped the radio to Or send it back as it was. I have all serial numbers and model numbers Resolution Sought cc company already credit my account for the service not performed. I am still trying to get the radio back... they sent a e mail yesterday saying i have to get the service plus i have to reinburst them for $30.00 that the cc company charged as a dispute fee ??? I Just want the Radio back..

Company Response

11/21/2022

Please provide an Order ID or some information as to who you are

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