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German Autowerks complaints

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3260 Valleyview Drive
Columbus, OH 43204 | Get Directions

(614) 546-9494

http://german-autowerks.com/

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Total Amount in Dispute:
$1,297.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against German Autowerks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against German Autowerks

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3/26/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,297.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I asked them to use Genuine Volkswagen products and they said that "Shaeffler" the brand of parts they use is the manufacturer to Volkswagen. I went to a Volkswagen dealership and was told conflicting information. Also found out that the part I requested was the same exact price as the aftermarket part they charged me for. So they sold me an inferior product but charged me the premium products price. I wanted Genuine Volkswagen parts because they are high quality and have a better warranty. I also looked up the price of the part they used and it is 1 Fifth of the price I was charged. Resolution Sought I want to recoup some of the money they charged me or even better I would like them to replace the parts with the parts I requested and was charged for.

Company Response

3/14/2024

Company states; Please be advised that we have spoken to the customer and have attempted to replace the parts as he was requesting. However, he declined and I informed him about the warranty & stated he would let us know if future services will be needed. Thank you, Manager

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