Complaints for Gess & Associates in Glendale, CA

216 South Louise Street
Glendale, CA 91205 | Get Directions

(818) 595-3300

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Most complainants allege they receive dunning communications for medical or telephone bills which have been previously paid. Some complainants report the company refuses to provide evidence of the debts in question. Others contend the amounts due had been paid by their insurance companies, that proof was submitted to Gess & Associates, and still they refused to close accounts and delete negative entries from credit reports.

The company responds to most complaints by advising debtors their accounts had been submitted in error, would be closed, and that negative entries would be recalled from credit reporting agencies.

Complaint Closing Statistics

0 complaints against Gess & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gess & Associates complaints