Find a reputable business?

Complaints and Resolutions

GetOEMParts.com complaints

Read Complaints File Complaint View Full Report

33 Sharpe Drive
Cranston, RI 02921 | Get Directions

(877) 498-7278

http://getoemparts.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$229.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against GetOEMParts.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against GetOEMParts.com

Sort by

5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $229.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

I ordered an automatic transmission shifter for my Cadillac and found the product on their website I knew there were certain categories that you had to be in clear detailed with the shifter being that the shifter can come with either the bar on the left or right side long story short they sent me the wrong part keep in mind even though I paid for the product I had to pay for shipping so I contacted them saying that I needed to send the part back they sent me the wrong part they gave me the instructions on how to send the part back little did I know I had to pay for shipping again which was $27 to ship it back to them long story short they received the product back at their facility it was signed for never used nothing whatsoever now I'm waiting on them to refund my money and I still haven't heard anything I contacted them and I had to keep contacting them about well I discovered that I have a new debit or credit card so I needed to let them know how can they refund it since the car that I purchased it on it's no longer existence they told me they can do it by PayPal also well I'm still waiting because I don't exactly know how should I give them my PayPal number when all they said they need is the email well to my surprise they will not return any emails but they say you can chat to them through their live chat service which they just don't answer it so long story short I should have did my homework and look at all the reviews how they messed up on everybody else Resolution Sought The full refund for shipping both ways and the full refund for the product that I have returned to them no exception

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile