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GetPrivyNow.com complaints

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PO Box 13647
Denver, CO 80202 | Get Directions

(720) 780-7392

http://www.getprivynow.com

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Total Amount in Dispute:
$930.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against GetPrivyNow.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GetPrivyNow.com

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7/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $930.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Privy provided properties that were supposed to be off market. Only most properties in the areas I selected to use were on the market or had been sold. Owners of properties were not listed along with other property information as shown during all the training sessions. The program was limited in the search engines in helping finding leads to sellers or buyers. It seemed to not provide the assistance promised or shown during training. The program is over priced for what you would expect to have access to in finding properties and some listings were not obtainable. Resolution Sought Refund my renewal fee that I was charged for. There was no email for renewal or training received for months.

Company Response

7/10/2023

We apologize that the service and product did not live up to your expectations. We are always striving to do better and always take our customer feedback very seriously. In terms of the renewal, all of our subscriptions are on auto-renewal basis. This is listed in our Terms of Service: https://www.getprivynow.com/terms-of-service, which our customers do agree to upon signing up. We also offer training 2 times a week and this is provided in email reminders and in our app with sign up links. With that said, we will refund your account and hope that if you have the need for our product again, you'll come back in the future. I did try to find a payment with your email associated and was unable to find one. Can you please reply back with the email address associated with your payment so we can initiate the refund?

Customer Rebuttal

7/12/2023

My email account associated with the account is .

Company Final Response

7/13/2023

The full $930 has been refunded.

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