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Gift Card Granny complaints

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495 Mansfield Avenue
Pittsburgh, PA 15205 | Get Directions

(855) 660-6847

https://www.giftcardgranny.com...

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Total Amount in Dispute:
$415.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gift Card Granny closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gift Card Granny

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8/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $415.00 Amount Settled: $0.00

Customer Complaint

8/18/2021

I purchased two $200 visa e-gift cards from gift card granny website. There was never any money on the cards. I have filed a complaint with them by phone and email with no response. Resolution Sought I want a refund. Or the visa gift card for the $200 each I paid.

Company Response

8/24/2021

We have investigated complaint ID 98955673. Our records indicate that two refund requests were processed and paid on Aug 17th for the full amounts. GCG-REFUND-158583-1 Paid Aug 17th 2021 for $204.95 GCG-REFUND-158731-1 Paid Aug 17th 2021 for $204.95

Customer Rebuttal

8/25/2021

I never received any payment

Company Final Response

8/27/2021

Here are the APNs (Acquirer Reference Number) from our payment processor. These will help the client trace the refund with their bank. It is proof payment was made back to the card ending 1181 24011341230000004407869 : Aug 17, 2021, 10:36 AM 24011341230000004415375 : Aug 17, 2021, 10:36 AM

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