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GigFire complaints

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PO Box 3064
Blooming Prairie, MN 55917 | Get Directions

(507) 369-6669

https://gigfire.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against GigFire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against GigFire

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5/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

We are paying this company $90 and our service has been terrible. We call and report outages of our internet and they claim they will look into it and fix the connection but it is out daily. Sometimes the entire night and day. We continue to pay and we don't even get the service they are offering. Resolution Sought They need to either refund our service or seek better service. No one comes here, they fix it via phone. It'll connect again hours later and only work in and out for 2-3 hrs and then go back out again.

Company Response

4/9/2024

We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! I have investigated, and will continue to investigate your concerns as we have not been able to see your concerns from our end. In the meantime, however, I have offered an upgraded to our Spark package plan and reduced your monthly cost by doing so. We sincerely hope this resolves any and all concerns you may have now and moving forward.

Customer Rebuttal

4/24/2024

Unknown. The bill was supposedly lowered but it was this last billing cycle. They said they changed network speed not sure how to know for sure if this is accurate.

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