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Gill Family Properties complaints

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217 Hyler Drive
Farmington , MO 63640 | Get Directions

(573) 625-4121

http://www.gillfamilypropertie...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gill Family Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gill Family Properties

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

I have black mold in my closet which is behind the kitchen sink and cabinets. They came tore half of the wall out and said they would be back in two days, it has been four and I have heard nothing. I can't sleep in my room and kitchen is getting bad also. I have been told they will probably have to tear that wall out also. They said they were going to clean and check air/ heating units and never have. My ceiling fan doesn't work and my screen door needs replaced after the wind tearing it up. I have to prop it shut from outside so I can't use front entrance. The mold problem has caused my throat to close up and worsen my asthma to where I need stronger meds. I mentioned giving me somewhere to stay while working on these things but get no response. I have never been late with my rent and keep my place clean but they just don't seem to care. Resolution Sought I would like them to make my apartment livable again and supply or at least pay for somewhere to live until it is. Either that or pay for me to get another place completely.

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