Gilstrap Family Dealerships complaints

Whenever we receive a response from the Business Consumer Alliance, we make a sincere effort to investigate the issue with the greatest degree of thoroughness. In this regard, this issue was investigated by the Dealership's General Manager and Controller. This Customer desired to purchase a 2022 Mitsubishi Mirage from our Dealership on May 7, 2022. A potential transaction was presented to Consumer Portfolio Services, Inc. (CPS) for consideration based upon information submitted by the Customer on their credit application. CPS declined the application due to the Customer being unable to provide all the documentation required by CPS. As a part of the documentation for this transaction, the Customer executed a bailment agreement stating that we would go ahead and deliver the vehicle to her as a courtesy while financing was being arranged. However, if financing was not obtained she would return the vehicle subject to to excess mileage/damage charges as outlined in the bailment agreement. Upon receiving the declination notice from CPS, we requested that the Customer return the vehicle in accordance with the bailment agreement that she signed. In contradiction to the bailment agreement, the Customer refused to return the vehicle resulting in us having to engage a repossession company to recover the vehicle. The vehicle was not recovered until July 25, 2022. By refusing to return the vehicle, the Customer had use of the vehicle for in excess of two months without paying for it. After we finally recovered the vehicle, it was inspected and now has accumulated 1,787 miles. According to the bill of sale it had 6 miles when it was delivered to the Customer.

Read More

Read More