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Gilt Groupe, LP complaints

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20 Channel Center
Boston, MA 02210 | Get Directions

(800) 789-2233

http://www.gilt.com

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Total Amount in Dispute:
$52.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gilt Groupe, LP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gilt Groupe, LP

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $51.94 Amount Settled: $0.00

Customer Complaint

12/2/2022

I purchase some items on 11-13-22 and received it on 11- 22-22 from FedEx. After receiving a photo to my email. I work nights so when I got home only one package was available. So the next business day I called Gilt Group and explained that I only received one package and was told that I had to wait 5 business days to received a refund. So when I called back after 5 days I was told that I couldn't receive any refund due to me calling about a lot of complaints. Their number is 18007892233. The order number is 1147201533. Resolution Sought To give me a refund.

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