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Ginny's complaints

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1112 7th Avenue
Monroe, WI 53566 | Get Directions

(800) 282-3829

https://www.ginnys.com/

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Total Amount in Dispute:
$81.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Ginny's closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Ginny's

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6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $81.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

I received a bill from Ginnys and under a certain amount owed amount($100), the payment is suppose to be $10. The bill I received says I owe $20.00 due by June 10, 2022. The balance I owe is less than $100, at $81.38 so my payment should be $10.00 per month until paid off. The billing payment schedule says the same thing, is balance is under $100, then monthly payments are ten dollars per month, (see attachments). When I called to speak with a rep in the credit department about it, all I got was rudeness, and indifference, (poor customer service), what a bad way to treat customers. I ask the rep in the credit department to close the account effective immediately as I won't do business with a company that doesn't honor it's payment agreements with customers. i have been paying ten dollars a month as "required" for the past two months or so, and I am not behind and my account is current, never been late with a payment. Resolution Sought Honor scheduled payment agreement on contract as shown on website advertisement.

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6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $81.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

I received a bill from Ginnys and under a certain amount owed amount($100), the payment is suppose to be $10. The bill I received says I owe $20.00 due by June 10, 2022. The balance I owe is less than $100, at $81.38 so my payment should be $10.00 per month until paid off. The billing payment schedule says the same thing, is balance is under $100, then monthly payments are ten dollars per month, (see attachments). When I called to speak with a rep in the credit department about it, all I got was rudeness, and indifference, (poor customer service), what a bad way to treat customers. I ask the rep in the credit department to close the account effective immediately as I won't do business with a company that doesn't honor it's payment agreements with customers. i have been paying ten dollars a month as "required" for the past two months or so, and I am not behind and my account is current, never been late with a payment. Resolution Sought Honor scheduled payment agreement on contract as shown on website advertisement.

Read More

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