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Ginny's complaints

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1112 7th Avenue
Monroe, WI 53566 | Get Directions

(800) 282-3829

https://www.ginnys.com/

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Total Amount in Dispute:
$381.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ginny's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ginny's

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7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

Around 5/01/2024 I received a catalog credit pre-approval for : $400.00. I placed an order an Adult Tricycle/baskets blue, for :$499.99. On 5/17/2024 they withheld my order and item no. JD799340, 63843839. When Ginny's told me that they couldn't ship my order because I didn't specify color and that they didn't have blue in stock I chose green instead of red. Later on they informed that they would not ship because they decided l should now make a down payment of three-hundred and some odd dollars. Ginny's breached a contract with me even after they approved my order they held back and asked for my repeated choice of color, and asked for Half the money up front, and then refused to honor our agreement buy now and pay later; $20 - $30.00 month. I also added a 2-yr. Protection plan for :$74.00 on June 1st, 2024. They've promised to have my adult green Tricycle/2 baskets delivered on June 21st, 2024. Bringing this grand total amount due: $708.30 . With -$50.00 Promo Code: GB2942 June 18th, 2024. Resolution Sought To receive my adult Tricycle, green, 2 baskets, 2-yr. Protection plan, minus $50.00 promo. Arrive on: June 21st, 2024 as Ginny's indicated in their credit pre-approval offer.

6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $81.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

I received a bill from Ginnys and under a certain amount owed amount($100), the payment is suppose to be $10. The bill I received says I owe $20.00 due by June 10, 2022. The balance I owe is less than $100, at $81.38 so my payment should be $10.00 per month until paid off. The billing payment schedule says the same thing, is balance is under $100, then monthly payments are ten dollars per month, (see attachments). When I called to speak with a rep in the credit department about it, all I got was rudeness, and indifference, (poor customer service), what a bad way to treat customers. I ask the rep in the credit department to close the account effective immediately as I won't do business with a company that doesn't honor it's payment agreements with customers. i have been paying ten dollars a month as "required" for the past two months or so, and I am not behind and my account is current, never been late with a payment. Resolution Sought Honor scheduled payment agreement on contract as shown on website advertisement.

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