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Glacier Insurance Company complaints

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1767 Sentry Parkway West #300
Bluebell, PA 19422 | Get Directions

(800) 291-3972

https://glacierautoinsurance.c...

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Glacier Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Glacier Insurance Company

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1/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

They said they could send me my money directly through direct deposit then said no they gotta send a check. They sent a check then had my name an the dealership name on it an said the dealership gets to tell me if they will let me cash my check for my insurance or not which they wouldn't. They made a opening that day to take my car so they could bully me into giving them it at first the dealership said two weeks g&l monitor new Kensington. The mechanic said I'd have to pay him 100$ just took hook up a diagram (think he's on drugs his eyes were black an he was sweating during 30 degrees an pulled Me to the side to whisper this to me. I have the t message from glacier insurance people telling me this about the dealership makes the final choice (they never heard of two people on a check ) and they bullied my wife into giving them my check even after telling them I have two appointments for two different mechanic to fix my car. (Welder and another place) Resolution Sought I want my 1100 refunded in my name and I want them to never do this again I'm disabled and I got taking advantage off. G&l motors of new Kensington got cheap used parts an charged me 1100 mostly in labor so they can pocket my insurance money. I never dealt with anything like this g&l motors new Kensington pa 15068. Glacier insurance company is blue bell ,pa 1767 sentry park way west 300.

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